Terms of Service

These terms are the agreement between you and NexumeLab ("NexumeLab", "we", "us") covering your use of the NexumeLab website, application and browser extension. By creating an account you accept them.

If you do not accept them, do not use the service.

Your account

You must be at least 16 years old. You must give us an accurate email address and keep your password to yourself. You are responsible for what happens under your account, so tell us promptly at support@nexumelab.com if you think someone else has access to it.

One person, one account. Do not share an account with someone else, and do not create an account on someone else's behalf without their knowledge.

What the service does

NexumeLab stores your career history and uses AI to help you audit, rewrite and tailor résumés and applications, build portfolio pages, and — if you choose to — be seen by recruiters whose postings you have expressed interest in.

We may add, change or remove features. Where a change materially reduces what you have paid for, we will tell you first.

Credits and payment

AI features consume credits. You buy credits through Stripe; we never see your card details.

• Credits are held before a run and charged on success. A run that fails refunds cleanly to your balance.
• Credits have no cash value and are not exchangeable for money.
• Purchases are final once credits are spent. If you are in the UK or EU and have not spent any of a purchase, you may cancel within 14 days for a full refund under consumer contract rules. Once you start spending them, that right falls away because you have asked us to start supplying immediately.
• Prices are shown before you pay and include tax where we are required to charge it.

If something goes wrong with a charge, email support@nexumelab.com before raising a chargeback. We would rather fix it than argue about it.

Membership

Membership is an optional paid subscription. The rest of the service is pay-as-you-go and does not require one.

• It renews automatically. You choose monthly or annual at checkout, and it renews for the same period at the same price until you cancel. We will tell you before any price change, and you can cancel before it takes effect.
• What it includes. Publishing your portfolio to the web, an unlimited number of resume blueprints, and a credit allowance added to your wallet each time a membership invoice is paid. An annual membership receives the whole year's allowance when the year's invoice is paid.
• Cancelling. You can cancel at any time from your billing page. Your membership runs to the end of the period you have already paid for; we do not refund part of a period. You can undo a cancellation any time before it takes effect.
• What happens when it ends. Your published portfolio comes offline. Its address is kept for you, so subscribing again puts it back. Blueprints past the free limit lock rather than being deleted, and unlock again if you return. Credits already in your wallet are yours and are not withdrawn.
• If a payment fails. We keep your membership active while your bank and Stripe retry. If it is not settled after those retries, the membership ends and the paragraph above applies.
• UK and EU cancellation rights. If you are in the UK or EU you may cancel within 14 days of subscribing. Because the membership starts immediately at your request, we may deduct a proportionate amount for the period you had access, and credits already granted and spent are not refundable.

AI output — read this part

The AI features produce drafts, not facts. They can be wrong, and they can produce confident-sounding text that misstates your experience.

You are responsible for everything you send to an employer. Read what the AI writes before you use it. Do not let it exaggerate your experience, invent qualifications, or claim things you did not do — the consequences of a misleading application land on you, not on us.

We do not guarantee that using NexumeLab will get you interviews, offers, or a job. Nobody honestly can.

What you may not do

Do not:

• Upload someone else's personal data without a lawful reason to hold it.
• Impersonate anyone, or misrepresent your experience or identity.
• Publish content on a portfolio page that is unlawful, defamatory, hateful, or infringes someone else's rights.
• Attempt to break, overload, scrape or reverse-engineer the platform, or work around rate limits, credit accounting or access controls.
• Use the platform to send unsolicited messages, or to harvest other users' data.
• Resell or white-label the service without a written agreement with us.

We may suspend or close an account that does any of this. Where it is proportionate we will warn you first.

Your content

Your career content, uploads and portfolio pages remain yours. We claim no ownership over them.

You grant us the licence we need to run the service: to store your content, process it, send it to the sub-processors listed in our Sub-processors page, and — where you have chosen to publish a portfolio — display it publicly. That licence exists only to operate the service and ends when you delete the content or your account.

You confirm that you have the right to upload what you upload.

Publishing a portfolio

Publishing a portfolio requires an active membership. Unpublishing does not.

A published portfolio page is public. Search engines may index it, and other people may copy or cache it. You choose what goes on it and you can unpublish it at any time, but unpublishing cannot reach copies other people already made.

Do not publish other people's personal data — former colleagues, referees, clients — without their agreement.

If you are a recruiter

Recruiters get access to candidate data only where a candidate has expressly told us they are interested in that recruiter's posting. In exchange:

• You may use candidate data only to assess that candidate for that role.
• You may not add candidates to a database, mailing list or applicant pool for other purposes, and you may not sell or share their data.
• You become a data controller for whatever you take off the platform, with your own obligations under data protection law.
• You must delete candidate data when you no longer have a lawful reason to hold it.

Misusing candidate data ends your access immediately.

Our content

The platform itself — the software, design, guides and written content — belongs to us or our licensors. You may read and use the guides. You may not copy the platform, or reuse our content commercially, without permission.

Availability

We try to keep the service running, but we do not promise uninterrupted availability. We may take it down for maintenance, and we may impose fair-use limits to keep it working for everyone.

Closing your account

You can delete your account at any time from Settings. Deletion is immediate and covers your personal data; see the Privacy Policy for the two things that survive it.

Deleting your account cancels any active membership and closes your billing record with Stripe, so you are not charged again. Invoices we are required to keep for tax purposes survive it.

Unspent credits are forfeited on deletion. Export anything you want to keep before you delete.

We may close your account if you break these terms, if we are required to by law, or if we stop operating the service — in the last case we will give you reasonable notice and a chance to export your data.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that: we are not liable for lost profits, lost opportunities, lost job offers, or indirect or consequential loss. Our total liability to you in any twelve-month period is limited to the greater of the amount you paid us in that period and £100.

The service is provided "as is" to the extent the law permits.

Changes to these terms

We may update these terms. When a change matters, we will tell registered users by email before it takes effect and update the date at the top of this page. If you do not accept the change, close your account.

Governing law

These terms are governed by the laws of Canada, and the courts of Canada have exclusive jurisdiction — except that if you are a consumer in the UK or EEA, you keep the protection of your local mandatory consumer law and may bring proceedings in your local courts.

Contact

NexumeLab General questions: support@nexumelab.com. Data protection: privacy@nexumelab.com.